After Sales Service
This ACEFAST return policy (“ACEFAST “, “we” or “our”) applies only to products purchased from official ACEFAST store. If you buy products through offline channels, please contact the supplier who sells those products. All returns must comply with the general rules for the individual return policy to apply.
To return the goods, you need to issue an warranty claim, for this you should contact our support team via “firstname.lastname@example.org”。
If you are returning an item that contains your personal data, please, before sending the device,delete all data on it and log out of all your accounts.
Depending on the reason for the return, shipping charges may be deducted from the refund (the cost of sending goods of inadequate quality is paid by ACEFAST, the cost of sending goods of good quality is paid by the buyer).
When purchasing an ACEFAST product under the return policy, please keep the original packaging for 15 days in case you need to return or replace the product.
All products purchased from ACEFAST come with a hassle-free warranty. You can find the precise warranty period of your product on its box. You can also verify the warranty period with our customer service team in your message.
If your product have a defect during its warranty period, please contact us via the email spotted on your product package and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.
In warranty claim please fill in following information:
- Order ID: you can find this in the order history of the account the purchase was made through.
- Model number: you can find this in your account’s order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact model of your product more accurately than a product name would.
Thank you in advance for all of the information you provide, we know your time is valuable.
STANDARD RETURN POLICY
The purchased product is in good condition, but did not fit you for any reason, within 7 days from the date of receipt of the goods, you can return the purchase if:
- the presentation and complete set of goods are fully preserved;
- the product has full original packaging (provided that the product was sold in its original packaging);
- there are no traces of the launch and operation of the product;
- one-time individual packaging of the goods is not damaged;
- there is proof of purchase in our store (sales receipt / receipt or order number).
Attention! This return policy applies only to items purchased by an individual.
RETURN OF PRODUCT
ACEFAST will only pay for the return shipping if a manufacturing defect is found (no fault of the buyer). Such item must be subject to ACEFAST ‘s return policy.
The cost of return shipping may be deducted from the refund depending on the reason for the return (for example, when returning a defective product, after technical inspection of which, the
malfunction was not found).
When purchasing ACEFAST devices under the return policy, please keep the original packaging for 15 days in case you return or replace the product.
The cost of return shipping depends on the region and is negotiated separately with the support service.